This Privacy Policy explains how Sparkle Cleaners processes personal data when you use the website and when you request or receive move-in and move-out cleaning services in Slovakia.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and a copy of data you provided in a structured format where portability applies. You may also raise concerns about how your data is handled.
To exercise a right, submit a clear request through the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where the law requires it.
Inquiry records are kept for the period needed to handle the request and maintain business records. Booking, invoice, and payment-related records are retained for the time required by accounting, tax, and contract obligations. Communication and site-use data are deleted or anonymized when they are no longer needed, unless a longer period is required by law or to resolve a dispute.
Updates may be posted on this page, and material changes may be highlighted by a notice on the website or through direct communication where appropriate. The date of the latest revision should be checked before relying on the policy.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out the cleaning visit, complete handover, process payments, maintain records, manage the website, and meet legal and accounting obligations. We may also use limited technical data to secure the site and understand basic usage patterns.
We may disclose data to hosting, website support, communication, payment, and recordkeeping providers, and to contractors involved in arranging or carrying out the cleaning service. These recipients act under instructions or contractual obligations appropriate to their role.
We may share personal data with public authorities, courts, or other recipients when required to comply with law, respond to lawful requests, protect rights, or establish, exercise, or defend legal claims.
We may process identification and contact details, property and access information, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide about the property condition. Where relevant, we also process communication records and basic technical data from website use.
We receive data from website forms, phone or email communications, booking arrangements, property condition reviews, access confirmations, and information created during the cleaning visit and completion handover. We may also receive limited technical data from the website and from service providers involved in operating the site or handling payments.
The site may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You can block or delete cookies in your browser, and some browsers allow you to limit tracking features. If cookies are disabled, parts of the site may not function as intended.
Sparkle Cleaners processes personal data as a controller for service administration, communication, legal compliance, and related operational needs. The legal basis depends on the context and may include performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, or consent where required.
If you are in the European Economic Area, your personal data is processed under the GDPR where that law applies to our activities.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.
